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Managing Challenging Client Situations in Social and Health Care – Training

Our training is designed specifically for professionals working in social and health care. It focuses on identifying risks and offers ways to eliminate or reduce them. You will learn what you can do as an employee in challenging situations and how employers can implement physical measures to minimize threatening incidents.

Training content:

- Risk identification: The training begins with identifying and understanding risks. You will learn to spot potentially challenging customer situations in advance.

- Risk management: The training covers various strategies and methods for managing and preventing risks.

- The employee's role in challenging situations: You will learn how to act professionally and safely in challenging customer situations and how to protect yourself against potential hazards, as well as which matters fall under the employee's responsibility according to the Occupational Safety and Health Act.

- Employer responsibility: The training also focuses on how the employer can physically implement additional measures and equipment to enable employees to work as safely as possible.

- The training is practical in nature and can include hands-on exercises designed to enhance the sense of safety.

- Training duration: The training lasts 3–6 hours, so you can easily fit it into your schedule.

Training sessions have been organized in various care facilities and residential units within the social and health care sector, spanning both private and municipal services.

The trainer has years of experience in the health and social care and security sectors.

The training on managing challenging client situations in healthcare helps you and your team develop the skills and strategies needed to handle challenging encounters effectively and safely. We are here to support you and help enhance workplace safety. The training is always tailored to the client's specific needs and resources.

Strengthen your professional skills and ensure you are prepared to face challenges in client work professionally and safely.