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Training on interacting with challenging guardians and family members


Welcome to our training session on interacting with challenging guardians and family members, designed for employees in the education sector. This training focuses on identifying risks and offers ways to eliminate or mitigate them. You will learn what you can do as an employee in challenging situations and how the employer can implement physical measures to minimize threatening incidents.

Training content:

Risk identification:
- The training begins with identifying and understanding the risks.
- You will learn to identify potentially challenging customer situations in advance.
Risk management:
- The training covers various strategies and methods for managing and preventing risks—for example, what to consider regarding the safety of the premises.

The employee's role in challenging situations:
- You will learn how to act professionally and safely in challenging customer situations, and
- how you can protect yourself against potential dangerous situations.

Employer's responsibility:
- The training also focuses on how the employer can physically implement additional measures and equipment to enable employees to work as safely as possible.

Duration of the training:
- The training lasts 2–3 hours, so you can easily fit it into your schedule.

The training on interacting with challenging guardians and family members helps you and your team develop the skills and strategies needed to handle challenging client encounters effectively and safely. We are here to support you and help you enhance workplace safety.

Strengthen your professional skills and ensure you are prepared to face challenges in client work professionally and safely.